Privacy Policy

Effective November 3, 2026

PhoneToFeed is run by KWF Ventures LLC ("we", "us"). Questions about this policy go to support@phonetofeed.com.

This policy is for HighLevel (GHL) agencies and the people who use PhoneToFeed in their GHL sub-accounts, and for visitors to this website. GHL's own terms and privacy policy cover the GHL platform. This policy covers PhoneToFeed only.

Please don't upload health information

PhoneToFeed is for marketing videos. Don't upload recordings that include patient or client health information, or anything you wouldn't want a social media audience to see. We don't sign Business Associate Agreements, and PhoneToFeed is not covered by any agreement you have with GHL about health information.

What we collect

• Your videos: the recording you upload and the clips we make from it.
• Transcripts: the words spoken in your video, with their timings.
• Your edit instructions: what you type to describe zooms and on-screen text, and the edit plan that results.
• Account details: your email address, your role, and your sign-in and multi-factor details (held by Amazon Cognito).
• Workspace records: which GHL sub-account you belong to, which videos you made, and how many finished minutes your workspace has used.
• Technical logs: error and activity logs from our servers (see "Logs").

This website and the PhoneToFeed app have no advertising or analytics trackers. The app keeps a few settings in your browser so you stay signed in and keep your place.

How we use it

Only to make your clips and run the service: to transcribe your video, turn your description into edits, render your clips, show them back to you, count usage against your plan, and fix problems. We don't sell or share your personal information, and we don't use your videos or transcripts to train AI models.

Who handles your data

• Amazon Web Services (AWS) stores and processes everything, in the US East (Ohio) region.
• Transcription runs on our own AWS servers. Your audio isn't sent to a separate speech-to-text company.
• Edit planning uses Amazon Bedrock, which runs Anthropic's Claude model. We send it the transcript with word timings, the clip's length and your description. We never send the video or audio. AWS states that Bedrock doesn't use these requests to train models and doesn't share them with the model's maker. A request may be processed in another AWS region inside the United States.
• GoHighLevel: only when you choose to send finished clips to GHL, we upload them to your GHL Media Storage. From then on GHL holds that copy under its own terms.
• Claude (optional): if you connect PhoneToFeed to your own Claude account, what you and Claude exchange there is handled by Anthropic under your Claude terms.

We use no other service providers for your data. If that changes, we'll list them here first.

How long we keep it

• Recordings, transcripts, edit plans, previews and finished clips are deleted automatically 30 days after they're created. We keep no older copies, though deletion can occasionally lag by a day.
• Copies you sent to GHL are yours to manage in GHL.
• Server logs are kept for 30 days.
• When a sub-account uninstalls PhoneToFeed, we delete its workspace records and sign-in accounts within 30 days.
• Our database keeps recovery backups for 35 days, so a deleted record can remain in a backup for up to 35 days after deletion. Backups don't contain your video files.

How we protect it

• Files sit in private, encrypted storage with public access blocked, and connections must use HTTPS.
• Every request checks that the video belongs to you, in your workspace.
• Sign-in requires multi-factor authentication and passwords of at least 12 characters.
• Links to download your clips expire after an hour.
• The servers that process video accept no incoming connections, and access keys are kept in AWS Secrets Manager.

No system is perfect. If we confirm a problem that affects your data, we'll email the affected agency's admins without undue delay.

Logs

Our logs record errors and job steps. They can include video and workspace IDs and, when an edit plan fails a check, the plan's text, which may include on-screen text. We use them only to find and fix problems.

Your choices

Email support@phonetofeed.com from the address on your account to see, correct or delete what we hold about you or your sub-account. We'll confirm by reply and answer within 30 days.

Who can use it

PhoneToFeed is for businesses and their staff. You must be at least 18.

Changes

If we change this policy in a way that matters, we'll post the new version here and email agency admins at least 30 days before it applies.